Our Billing Policies

Our practice is dedicated to providing exceptional care and service at reasonable fees. For your convenience, we accept:

  • cash
  • checks
  • Visa
  • Mastercard

Payment for consultation and digital x-rays is due at the time of service.

Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. It is the patient’s responsibility to pay any deductible amount, co-insurance or any other balance not paid for by your insurance company.

Check-in Window

Check-in Window

We are pleased to offer payment plans through CareCredit, a healthcare card that offers no interest payment plans and low monthly payments to qualified patients. There is no application fee. Applications can be completed online at www.carecredit.com, by phone at 800-677-0718, or in our office.

Insurance Information

As a courtesy to our patients, we will be happy to assist you by filing your dental insurance. We do our best to determine the approximate benefits provided by your insurance.   Please remember – your insurance is a contract between you, your employer and the insurance company.   We are happy to act as your advocate, but cannot be responsible for settling any disputed claims or coverage.

If we do not receive payment from your insurance carrier in 60 days, we will notify you.   Failure of your insurance carrier to reimburse our office will result in our billing you directly for the remaining balance.   In the event your insurance payment is greater than your remaining balance you will receive a refund from our office.

If the patient or insurance company requests, we will submit a pre-determination to verify your coverage before surgery.   Though this is a more accurate way to determine benefits, it typically takes 4-6 weeks for such estimates to be returned by the insurance company.

Dr. Gaines is a participating provider with the following plans:

  • BlueCross BlueShield Medical
  • BlueCross BlueShield Dental
  • Delta Dental
  • Ameritas Dental
  • CIGNA Dental
  • CIGNA Medical

Please contact the business office  with questions or concerns.